TJBet Privacy Policy — How Your Information Is Collected & Protected

TJBet (operated by TJ Gaming Solutions Ltd.) outlines in this Privacy Policy what information is collected when you use the platform, how it is used, and how it is kept secure.

This policy applies to TJBet's website (tjbet.world), mobile app, and all associated services. "You" or "member" refers to any individual who has registered with or is using the TJBet platform.

TJBet believes personal privacy is a fundamental right. We are committed to using your data solely to provide our services — it will never be sold to third parties for advertising or profit.

TJBet collects different types of information at different stages:

TJBet never collects more data than necessary. We only gather what is strictly required to deliver our services and meet legal obligations.

TJBet uses your information for the following purposes:

• Account Management: To verify registration and login, and to keep your account secure.
• Payment Processing: To process deposits and withdrawals securely and prevent financial fraud.
• Legal obligation: To comply with KYC & AML regulations and meet requirements from government authorities.
• Support Services: To resolve issues and answer your questions.
• Platform Improvement: To analyze user experience and improve our services.
• Responsible Gaming: To detect unusual gaming patterns and offer assistance when needed.
• Relevant Notifications: To keep you informed about offers, promotions, and important updates — with the option to opt out at any time.

TJBet may share data with specific third parties in limited circumstances:

• Payment Processors: With bKash, Nagad, Rocket, and banking partners — solely to complete transactions.
• Game Providers: With providers such as Pragmatic Play and Evolution Gaming — to deliver gaming services.
• Technology Service Providers: With cloud hosting and cybersecurity partners — they cannot directly access or use your information.
• Law Enforcement Agencies: When required to comply with Bangladeshi law or a court order.
• Business Transfer: In the event of a change in TJBet's ownership — members will be notified in advance.

Only the necessary information is shared in the above cases. Privacy agreements are in place with all third-party partners.

TJBet protects your information on two levels — technical and administrative:

• 256-bit SSL/TLS Encryption: All communications on the website and app are encrypted — even if intercepted, your data cannot be read.
• Server-Side Encryption: Sensitive data stored in our databases — including passwords and payment information — is hashed or encrypted.
• Firewall & Intrusion Detection: Round-the-clock monitoring to guard against external threats.
• Two-Factor Authentication (2FA): Can be enabled as an extra layer of security for your account.
• Regular security audits: Third-party security experts conduct regular system audits.
• Access Control: Only authorized personnel can access specific data — and all their activity is logged.

TJBet uses cookies to improve platform performance and personalize your experience. Cookies are small text files stored in your browser.

Cookies can be deleted or disabled at any time through your browser settings. However, disabling essential cookies may cause issues with logging in or making payments.

TJBet retains different types of data for varying periods:

• Account Information: For the full duration your account is active, and for a minimum of 5 years after closure — as required by law.
• Transaction Records: A minimum of 7 years — as required by financial regulatory authorities.
• Support Contact: 3 years — for quality control and training purposes.
• Cookie & Session Data: Typically 30 days to 1 year — depending on the type of cookie.
• Marketing Preferences: For as long as you wish to receive notifications — unsubscribing takes effect immediately.

Once the retention period expires, data is securely deleted or anonymized. No data is held longer than necessary.

As a TJBet member, you have the following rights regarding your personal data:

• Right to Access: You may request to know what information TJBet holds about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: Under certain circumstances, you may request account closure and deletion of your data — though some information may need to be retained due to legal obligations.
• Right to Opt Out of Notifications: You can opt out of marketing emails or SMS at any time.
• Filing a Complaint: If you have a concern about how your data is being used, you can contact TJBet directly.

To exercise any of the rights above, email support@tjbet.world. TJBet aims to respond within 30 business days. All requests will be processed after identity verification.

TJBet strictly does not provide services to anyone under 18 years of age and does not collect their personal information. Age verification is carried out at the time of registration.

If a person under 18 has accidentally created an account and TJBet identifies this, the account will be immediately closed and all submitted information will be deleted.

If you believe your child is using TJBet, please contact us immediately at support@tjbet.world. TJBet will take prompt action.

TJBet may update this Privacy Policy from time to time — due to service changes, new legal requirements, or security improvements.

For significant changes, members will be notified in advance via their registered email. Continued use of the platform after any changes constitutes acceptance of the updated policy.

The "Last Updated" date at the top of this page always reflects the date of the most recent change.

For any questions, complaints, or to exercise your rights regarding this Privacy Policy:

• Email: support@tjbet.world (Subject: Privacy Policy)
• Live Chat: Available on the platform 24/7

TJBet aims to resolve data protection complaints within 30 business days. More complex matters may take longer — however, acknowledgement will be sent within the first 72 hours.